Terms And Conditions

Pimlico Cleaner Terms and Conditions of Service

These Terms and Conditions set out the basis on which Pimlico Cleaner provides cleaning services to domestic and commercial clients in the United Kingdom. By booking or using our services you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following definitions apply:

Client means any individual, company or organisation that requests or receives cleaning services from Pimlico Cleaner.

Company means Pimlico Cleaner, the provider of the cleaning services.

Services means any cleaning, housekeeping, end of tenancy cleaning, deep cleaning or related services provided by the Company.

Cleaner means any person assigned by the Company to provide the Services.

Premises means the property or location where the Services are to be provided.

2. Scope of Services

The Company offers domestic and commercial cleaning services within its designated service area in the UK. The exact nature and extent of the Services will be agreed at the time of booking and confirmed in the booking confirmation. The Company reserves the right to decline any booking where it reasonably considers the Premises unsuitable or the task unsafe or beyond the scope of standard cleaning services.

Any additional tasks beyond those agreed in the booking, including specialist or intensive cleaning, may incur additional charges and will be subject to the Companys approval and availability.

3. Booking Process

Bookings may be requested through the Companys chosen booking channels as advertised from time to time. A booking is not confirmed until the Client receives a booking confirmation from the Company. The Company may request additional information before accepting a booking, including details of the Premises, access arrangements and any specific cleaning requirements.

The Client must ensure that all information provided during the booking process is accurate, complete and up to date. Any changes to the information provided, including changes to the date, time, address, scope of work or access instructions, must be communicated to the Company as soon as possible and may be subject to availability and additional charges.

The Company reserves the right to refuse or cancel a booking at its discretion, including where the Client has outstanding payments, has previously breached these Terms and Conditions, or where the Company is unable to provide the Services for operational or safety reasons.

4. Access to the Premises

The Client is responsible for ensuring that the Cleaner has safe and timely access to the Premises at the agreed time. This may include arranging keys, access codes, parking permissions or informing building management or reception. If the Cleaner is unable to gain access to the Premises, the visit may be treated as a late cancellation and the relevant cancellation charges may apply.

The Client must ensure that the Premises is in a condition that allows the Cleaner to carry out the Services safely and efficiently, including adequate lighting, ventilation and clear access to areas to be cleaned. The Company reserves the right to refuse to carry out part or all of the Services where it reasonably considers the conditions unsafe or unsuitable.

5. Client Obligations

The Client agrees to:

Provide accurate information during the booking process and update the Company with any changes.

Ensure safe access to the Premises at the agreed time.

Secure valuables and confidential documents. The Company recommends that cash, jewellery and other high-value items are safely stored away during the visit.

Provide access to necessary utilities during the booking, including water and electricity.

Inform the Company in advance of any health and safety risks, including hazardous materials, structural issues or security restrictions.

Refrain from instructing the Cleaner to carry out any work that is unsafe, illegal, or outside the agreed scope of Services.

6. Company Obligations

The Company agrees to use reasonable care and skill in providing the Services and to ensure that Cleaners are appropriately vetted and instructed. The Company aims to attend bookings at the agreed time but accepts no liability for minor delays arising from traffic, weather or other circumstances beyond its control. In such cases, the Company will make reasonable efforts to inform the Client and arrange a revised arrival time.

The Company may, from time to time, assign a different Cleaner to the Client without prior notice, provided that the quality and scope of Services remain substantially the same.

7. Pricing and Payments

Current rates for Services will be made available to the Client at the time of booking. Prices may vary depending on the type of service, size and condition of the Premises, duration of the visit and any additional requirements. All prices are stated in pounds sterling and include applicable taxes unless otherwise stated.

The Company reserves the right to adjust its prices periodically. Any change in standard rates will not affect confirmed bookings, but may apply to future or recurring bookings after reasonable notice is given to the Client.

Payment is due in accordance with the payment terms communicated at the time of booking. The Company may require payment in advance or may accept payment on completion of the Service, depending on the type of booking or Client account status. Where payment is taken by card or other electronic method, the Client authorises the Company to charge the agreed amount for the Services provided.

If payment is not received in accordance with the agreed terms, the Company reserves the right to suspend Services, cancel future bookings and charge interest on overdue amounts at the statutory rate from the due date until payment is received in full.

8. Cancellations and Rescheduling

The Client may cancel or reschedule a booking by giving notice to the Company. Specific notice periods and applicable charges will be communicated to the Client at the time of booking. As a general guideline, cancellations or rescheduling with insufficient notice may incur a cancellation fee, which may be a fixed amount or a percentage of the booking value.

Where the Cleaner attends the Premises but is unable to gain access or is prevented from carrying out the Services through no fault of the Company, this may be treated as a late cancellation and the relevant cancellation charges may apply.

The Company reserves the right to cancel or reschedule a booking due to operational reasons, staff illness, severe weather, safety concerns or other events beyond its reasonable control. In such cases, the Company will make reasonable efforts to notify the Client as soon as practicable and to offer an alternative appointment. The Company will not be liable for any indirect loss resulting from such cancellations or rescheduling.

9. Service Quality and Complaints

The Company aims to provide a high standard of service. If the Client is dissatisfied with any aspect of the Services, the Client should notify the Company as soon as reasonably possible, preferably within 24 hours of the service visit, providing details and, where appropriate, evidence of the issue.

The Company will investigate complaints and, where it considers the complaint justified, may offer a re-clean of the affected area or another appropriate remedy. Any re-clean or remedial work must be scheduled within a reasonable timeframe and within the Companys operating hours. Refunds will be considered at the Companys discretion and only where a re-clean or other remedy is not appropriate or possible.

10. Liability and Insurance

The Company holds appropriate insurance cover in respect of its cleaning services. The Companys total liability to the Client arising out of or in connection with the Services, whether in contract, tort including negligence or otherwise, shall not exceed the total fees paid by the Client for the specific service visit during which the incident giving rise to the claim occurred.

The Company will not be liable for:

Normal wear and tear or deterioration of items or surfaces.

Pre-existing damage, defects or issues at the Premises, whether visible or not.

Damage arising from the use of products or equipment supplied by the Client or where the Client has specifically instructed the use of a particular product or method against the Companys recommendations.

Loss of cash, jewellery or other valuables not securely stored away.

Any indirect or consequential loss, including but not limited to loss of profit, loss of business or loss of opportunity.

The Client must report any alleged damage or loss to the Company as soon as reasonably practicable and in any event within 48 hours of the service visit, providing full details and evidence. The Company may require access to the Premises to inspect the alleged damage before any resolution is agreed.

11. Use of Cleaning Products and Equipment

The Company may use its own cleaning products and equipment, or may agree to use those supplied by the Client. Where the Company provides products, it will use them in accordance with manufacturer instructions and applicable safety regulations. Where the Client provides products or equipment, the Client is responsible for ensuring that they are safe, suitable for the intended surfaces and in full working order.

The Company is not liable for any damage or deterioration arising from the use of Client-supplied or Client-specified products or equipment.

12. Waste Handling and Environmental Regulations

The Company will handle general household and non-hazardous commercial waste arising from the cleaning process in accordance with applicable UK waste and environmental regulations. The Services do not normally include removal of large quantities of rubbish, bulky items, construction debris, hazardous or regulated waste.

The Client is responsible for informing the Company in advance of any special waste handling requirements at the Premises. The Company reserves the right to refuse to handle or remove any items it reasonably considers hazardous, illegal or outside the usual scope of domestic or commercial cleaning.

Where waste removal beyond normal cleaning activities is requested and accepted by the Company, additional charges may apply. The Company will not be responsible for any fines or penalties arising from the Clients failure to comply with local waste rules at the Premises.

13. Health and Safety

The Company is committed to maintaining high health and safety standards. Cleaners are instructed to follow relevant health and safety guidelines when carrying out the Services. The Client agrees to provide a safe working environment and to inform the Company in advance of any known hazards at the Premises.

The Company reserves the right to withdraw a Cleaner from the Premises where there is a risk to health or safety, including but not limited to aggressive behaviour, unsanitary conditions beyond the scope of normal cleaning or the presence of hazardous materials. In such circumstances, the visit may be treated as a late cancellation and the applicable charges may apply.

14. Privacy and Confidentiality

The Company will treat all personal information and details of the Premises provided by the Client as confidential and will use such information only for the purpose of delivering and improving the Services, managing bookings and complying with legal obligations. The Company will take reasonable measures to protect personal data against unauthorised access or disclosure in accordance with applicable data protection laws.

15. Amendments to Terms and Conditions

The Company may update or amend these Terms and Conditions from time to time. The latest version will apply to all new bookings and, where reasonable, to ongoing or recurring services after notice has been given to the Client. Continued use of the Services after such notice will be deemed acceptance of the updated Terms and Conditions.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.

17. Severability

If any provision or part-provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or other competent authority, that provision or part-provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.

18. Entire Agreement

These Terms and Conditions, together with the booking confirmation and any written variation agreed between the parties, constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior agreements, understandings or arrangements, whether written or oral.

By requesting, booking or receiving Services from Pimlico Cleaner, the Client confirms that they have read, understood and agree to be bound by these Terms and Conditions.